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About Me

Moshe Anisman Zendesk Expert

With over 25 years of experience in senior executive customer facing roles,

I know the tools and best practices to help clients build

Customer Success, Global Customer Support and Operations

processes and methodologies .

 

Check my LinkedIn profile.

I can help you 

  • Establish 24/7 Global Support Processes, Procedures & Tools.

  • Zendesk Implementation.

  • Outsource Zendesk Admin.

  • Customer Experience - Onboarding, Success & Support.

  • Complex System and Data Analysis, Integration & Delivery.

  • Processes Definition and Project Management.

  • Outsourcing / Off shore teams (Romania and Moldova).

Contact me for a free consultation call to see how can I help you increase your  customer

satisfaction and retention, improve your internal efficiency and reduce your costs.

My Services

Docebo Stripe Salesforce 123Form

Other Tools & Services :

  • Smart Forms / 123 Form Builder

  • Learning Management System (LMS)/ Docebo

  • Sales Operations / SalesForce

  • Automated Marketing / Marketo & AutoPilot

  • Billing & Invoicing / Stripe

Zendesk
Implementation/
Administration

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🚀 Confused as where to start with your Zendesk implementation ?

🚀 Need to implement Zendesk using today's best practices?

🚀 Are you too busy to handle Zendesk tool and processes, keeping up-to-date with the product new developments ?

Click Below to schedule a call to review your Zendesk requirements or 

to hear about my exclusive offer to outsource your Zendesk Administration .

monticellllo - stock.adobe.com

Implementing a customer support tool and process with omni-channel support

is essential for businesses in today's digital age.

Zendesk, a leading customer service software platform, offers a solution that

enables businesses to deliver seamless support across multiple channels

with extensive reporting capabilities and integrations to provide a 360° view of your customers.

Read more about how can Zendesk help you - Why Zendesk?

Customer Support Processes

Customer Support Processes by Moshe Anisman

We all know Customer Success & Support processes are essential for maintaining positive relationships,

building brand reputation, and driving business growth.

It ensures that customers feel valued and supported throughout their journey,

leading to increased customer satisfaction, loyalty, reduced churn and ultimately, business success.

I can help you:

  • Define and implement omni-channel support processes, tools and KPIs.

  • Increase effectiveness to reduce response and resolution times.

  • Create reports and data analysis to give you insights and make data-based decisions.

  • Self-service support portals and smart chat bots deflecting high number of tickets.

  • Create low-cost remote teams reducing cost and increasing efficiency and flexibility.

System & Data Analysis

Project Implementation and Delivery

Discovery

Understand your needs, products, data, business and customers .

Implementation

Implement and end-to-end solution based on your requirements and internal processes and teams.

Research

Research for the right tools and process to achieve your targets

Integrate

Integrate all products and tools for a full view of data and customers.

No code integrations

Offshore/ 
Outsourcing

Offshore outsourcing

With low-cost offshore centers in Romania and Moldova, I can help you setup

remote support and development teams increasing performance, flexibility

and efficiency while significantly reducing costs.

Outsourcing has many advantages:

  • Cost savings due to lower labor expenses.

  • Access to a skilled workforce with specialized expertise.

  • Improved operational efficiency and faster turnaround times.

  • Scalability and flexibility to meet changing demands.

  • Focus on core competencies and strategic initiatives.

  • Expanded global market presence.

  • Build teams for 24/7 support

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Orr Peless, Global Digital Manager

Robomow - Friendly Robotics

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Moshe managed our Zendesk implementation for Robomow
and project was completed successfully and on time.
Moshe was flexible and responsive to our requests and changes.
It was not only a great professional experience but also a very good personal one
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