About Me

With over 25 years of experience in senior executive customer facing roles,

I know the tools and best practices to help clients build

Global Customer Support and Operations processes and methodologies .

Contact me if you need

Schedule a free call to see how can I help you increase your customer support,

satisfaction and retention, improve your internal efficiency and reduce your costs.

My Services

🚀 Confused as where to start with your Zendesk implementation ?

🚀 Need to implement Zendesk using today's best practices and advanced features?

🚀 Are you too busy to handle Zendesk keeping up-to-date with the product new features ?

🚀 Need a solution or integration not available in Zendesk?

🚀 Reduce support teams and costs by deflecting tickets using AI chatbots and recommended solutions.

Schedule a call to review your Zendesk requirements or

to hear about my exclusive offer to outsource your Zendesk Administration .

Implementing a customer support tool and process with omni-channel support

and AI driven processes is essential for businesses in today's digital age.

Zendesk, a leading customer service software platform, offers a solution that

enables businesses to deliver seamless support across multiple channels, using advanced AI and

with extensive reporting capabilities and integrations to provide a 360° view of your customers.

Read more about how can Zendesk help you - Why Zendesk?

We all know Customer Success & Support processes are essential for maintaining positive relationships,

building brand reputation, and driving business growth.

It ensures that customers feel valued and supported throughout their journey,

leading to increased customer satisfaction, loyalty, reduced churn and ultimately, business success.

I can help you:

Define and implement omni-channel support processes, tools and KPIs.
Increase effectiveness to reduce response and resolution times.
Create reports and data analysis to give you insights and make data-based decisions.
Self-service support portals and smart chat bots deflecting high number of tickets.
Create low-cost remote teams reducing cost and increasing efficiency and flexibility.