Moshe Anisman
Customer Support Processes & Methodologies
Zendesk Expert
About Me
With over 25 years of experience in senior executive customer facing roles,
I know the tools and best practices to help clients define and build
Customer Support and Operations processes and methodologies .
Check my LinkedIn profile.
Contact me if you need
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Zendesk Implementation with tailored solutions for complex challenges.
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Outsource Zendesk Admin.
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No Code Integration using Make.com
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Establish 24/7 Global Support Processes, Procedures & Tools.
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Complex System and Data Analysis, Integration & Delivery.
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Outsourcing / Off shore Dev & Support teams (Romania and Moldova).
Schedule a free call to see how can I help you increase your customer support,
satisfaction and retention, improve your internal efficiency and reduce your costs.
Zendesk
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🚀 Confused as where to start with your Zendesk implementation ?
🚀 Need to implement Zendesk using today's best practices and advanced features?
🚀 Are you too busy to handle Zendesk keeping up-to-date with the product new features ?
🚀 Need a solution or integration not available in Zendesk?
🚀 Reduce support teams and costs by deflecting tickets using AI chatbots and recommended solutions.
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​Schedule a call to review your Zendesk requirements or
to hear about my exclusive offer to outsource your Zendesk Administration .
monticellllo - stock.adobe.com
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Implementing a customer support tool and process with omni-channel support
and AI driven processes is essential for businesses in today's digital age.
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Zendesk, a leading customer service software platform, offers a solution that
enables businesses to deliver seamless support across multiple channels, using advanced AI and
with extensive reporting capabilities and integrations to provide a 360° view of your customers.
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Read more about how can Zendesk help you - Why Zendesk?
Customer Support Processes
We all know Customer Success & Support processes are essential for maintaining positive relationships,
building brand reputation, and driving business growth.
It ensures that customers feel valued and supported throughout their journey,
leading to increased customer satisfaction, loyalty, reduced churn and ultimately, business success.
I can help you:
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Define and implement omni-channel support processes, tools and KPIs.
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Increase effectiveness to reduce response and resolution times.
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Create reports and data analysis to give you insights and make data-based decisions.
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Self-service support portals and smart chat bots deflecting high number of tickets.
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Create low-cost remote teams reducing cost and increasing efficiency and flexibility.
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System & Data Analysis
Discovery
Understand your needs, products, data, business and customers .
Implementation
Implement and end-to-end solution based on your requirements and internal processes and teams.
Research
Research for the right tools and process to achieve your targets
Integrate
Integrate all products and tools for a full view of data and customers.
No code integrations
Offshore/
Outsourcing
With low-cost offshore centers in Romania and Moldova, I can help you setup
remote support and development teams increasing performance, flexibility
and efficiency while significantly reducing costs.
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Outsourcing has many advantages:
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Cost savings due to lower labor expenses.
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Access to a skilled workforce with specialized expertise.
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Improved operational efficiency and faster turnaround times.
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Scalability and flexibility to meet changing demands.
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Focus on core competencies and strategic initiatives.
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Expanded global market presence.
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Build teams for 24/7 support
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Orr Peless, Global Digital Manager
Moshe managed our Zendesk implementation for Robomow
and project was completed successfully and on time.
Moshe was flexible and responsive to our requests and changes.
It was not only a great professional experience but also a very good personal one