Advanced Merge Duplicate Users
Are you struggling with duplicate user profiles?
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When customers contact you from different channels, duplicate accounts are often created.
This leads to fragmented conversations, inefficient support, and a confusing experience for both agents and customers.
The Advanced Merge Users app solves this by intelligently identifying potential duplicates.
It presents them in a clear interface in the ticket sidebar, allowing agents to quickly and accurately merge them into a single profile.
It is time you clean up your Zendesk user data and provide a seamless customer experience.
Free Trial.
No Credit Card required.
How It Works
A simple, 5-step process to a cleaner user list.
Powerful Features.
Built for Simplicity.
Automatic Duplicate Detection
The app automatically scans for potential duplicate users for each new ticket.
Flexible Merging Options
Merge a single user, multiple users, or all found duplicates at once.
Multi Contact Matching Criteria
Identify duplicates based on phone, email, or username to ensure high accuracy.
Agent-Controlled Merging
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Intuitive Sidebar Interface
Potential duplicates are displayed in the ticket sidebar for immediate context.
Maintain a Single Source of Truth
Eliminate confusion with all customer interactions in one profile.
Benefits of a Clean User List
Increase Agent Efficiency
Save agents valuable time by simplifying the process of identifying and merging users.
Improve Customer Experience
Deliver consistent and contextual support, no matter how a customer contacts you.
Unified User Profile and History
Give agents a complete customer history to provide more personalized and effective support.