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Terms and Conditions

Effective Date: August 3, 2025

1. Introduction and Scope of Agreement

Welcome to Moshe Anisman. These Terms and Conditions ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("You" or "User"), and Moshe Anisman ("Company," "we," "us," or "our").

These Terms govern your use of the website located at www.mosheanisman.com (the "Website") and any software applications developed by us for the Zendesk platform (the "Application" or "App"). By accessing the Website or by installing, subscribing to, or using the Application, you acknowledge that you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Website and the Application and must discontinue use immediately.

This document is structured into two main parts:

  • Part A: Governs the use of our Application.

  • Part B: Governs the use of our informational Website.

 

Part A: Application Terms

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2. The Application

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2.1. License Grant. Subject to your compliance with these Terms and payment of applicable subscription fees, we grant you a limited, non-exclusive, non-transferable, and revocable license to install and use the Application in connection with your Zendesk account for your internal business purposes.

 

2.2. Platform Requirements and Zendesk Terms. The Application is designed exclusively for use with the Zendesk platform. A valid and active Zendesk account is required to access and use the Application. Your use of the Zendesk platform itself is governed by Zendesk's own legal agreements, including their Master Subscription Agreement and Privacy Policy. You agree that you will comply with all applicable Zendesk terms. We are not a party to your agreement with Zendesk, and we are not responsible for the availability, performance, or any changes to the Zendesk platform, which may affect the functionality of our Application.

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2.3. User Responsibilities. You are solely responsible for your conduct and the content you create, transmit, or display while using the Application. You agree to use the Application in compliance with all applicable laws and regulations.

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2.4. Restrictions on Use. You agree that you will not, nor permit others to:

  • (a) Decompile, reverse engineer, disassemble, or otherwise attempt to derive the source code for the Application;

  • (b) Use the Application to develop a similar or competing product or service;

  • (c) Resell, lease, rent, sublicense, or distribute the Application to any third party;

  • (d) Interfere with or disrupt the integrity or performance of the Application;

  • (e) Remove or obscure any proprietary notices or labels on the Application.

 

3. Subscriptions, Payments, and Trials

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3.1. Subscription Fees. Access to the Application requires a paid subscription. All applicable fees for our subscription plans are detailed on the pricing page of our Website (www.mosheanisman.com). All fees are listed in U.S. Dollars and are presented exclusive of any applicable taxes, such as Value-Added Tax (VAT) or sales tax.

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3.2. Payment Processing. We use a third-party merchant of record, Lemon Squeezy, to securely process all payments and subscriptions. As our merchant of record, Lemon Squeezy is responsible for calculating and adding any applicable taxes to the final price at the time of checkout, based on your billing information and location. We do not collect, store, or have access to your credit card information.

 

3.3. Free Trial. We may offer a free trial period for you to evaluate the Application's features and functionality. The duration of the trial period will be specified at the time of signup.

 

3.4. Refund Policy. Because a free trial period is provided, allowing you to assess the Application's suitability for your needs prior to purchase, we do not offer refunds for subscription fees already paid. You may cancel your subscription at any time to avoid future charges, as detailed in Section 5.

 

3.5. Failed Payments and Subscription Cancellation. In the event a recurring subscription payment fails, our payment processor (Lemon Squeezy) will automatically attempt to retry the charge over a set period of time (the "Grace Period"). You will be notified of the payment failure by email. If the payment method is not updated and the charge is not successful after the final retry attempt within the Grace Period, your subscription will be immediately canceled and your access to the Application will be revoked.

 

4. Intellectual Property

All rights, title, and interest in and to the Application, including all associated intellectual property rights (such as copyrights, trademarks, and patents), are and will remain the exclusive property of Moshe Anisman. These Terms do not grant you any rights to use our company name, logos, or other trademarks.

 

5. Term and Termination

 

5.1. Term. This Agreement commences on the date you first use the Application and continues as long as you have an active subscription.

 

5.2. User Responsibility for Subscription Cancellation. It is your sole responsibility to properly cancel your paid subscription. Uninstalling the Application from your Zendesk instance WILL NOT automatically cancel your subscription or stop recurring billing. Our billing system operates independently and is not automatically notified of an application's uninstallation. You will continue to be billed for your subscription until you formally cancel it through the appropriate channel (e.g., the Zendesk Marketplace or your Lemon Squeezy account). No refunds will be issued for subscription fees charged due to a failure to properly cancel your subscription in addition to uninstalling the Application.

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5.3. Cancellation by You. You may cancel your subscription at any time through the channel you used to make the purchase to avoid future charges. Cancellation will take effect at the end of the current billing cycle.

 

5.4. Termination by Us. We reserve the right to suspend or terminate your access to the Application immediately and without notice if you are in breach of these Terms. We may also modify or discontinue the Application or any of its features at our sole discretion.

 

6. Disclaimers and Liability

 

6.1. Disclaimer of Warranties. The Application is provided on an "as-is" and "as-available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Application will be uninterrupted, timely, secure, or error-free.

 

6.2. Limitation of Liability. To the maximum extent permitted by law, in no event shall Moshe Anisman be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, data, or other intangible losses. Our total aggregate liability arising out of or in connection with these Terms and your use of the Application shall not exceed the total subscription fees paid by you to us in the three (3) months prior to the event giving rise to the liability.

 

7. Support

We provide technical support for issues related to the Application. Support requests can be submitted to contact@mosheanisman.com.

 

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Israel, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the competent courts for the Tel Aviv-Jaffa district, Israel, and the parties hereby irrevocably submit to the personal jurisdiction and venue therein.

 

Part B: Website Terms

The terms in this Part B govern your use of the informational website located at www.mosheanisman.com.

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1. Agreement to Terms. By accessing this Website, you agree to be bound by these Website Terms and our Privacy Policy.

 

2. Informational Purpose. The content and materials provided on the Website are for general information purposes only and do not constitute professional advice.

 

3. Intellectual Property. The design, content, branding, and all other materials on the Website are the exclusive property of Moshe Anisman and are protected by applicable intellectual property laws. You may not copy, reproduce, or use our content without our prior written consent.

 

4. Acceptable Use. You agree not to use the Website in any way that is unlawful, fraudulent, or harmful, or that could damage the Website or impair its availability to other users.

 

5. Third-Party Links. The Website may contain links to third-party websites, such as the Zendesk Marketplace. These links are provided for your convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

 

6. Disclaimer of Warranty. The Website is provided on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, or reliability of any information on the Website. Your use of the Website is at your own risk.

 

7. Limitation of Liability. To the fullest extent permitted by law, Moshe Anisman shall not be liable for any indirect, incidental, special, or consequential damages resulting from your access to or use of, or inability to access or use, the Website.

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8. Governing Law. The terms in this Part B shall be governed by the laws of the State of Israel.

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