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A Self-Assessment plan for Zendesk Admins 10 Points to improve your Zendesk Setup A Zendesk instance is never "set it and forget it." After a few years, any system that isn't actively maintained starts to decay. It's a problem I see all the time. Countless small changes, temporary fixes, new features, and a revolving door of admins all leave their mark. That clean, efficient setup you once had is now likely a complex web of undocumented triggers and confusing, legacy fields.